Legacy TMS
Troubleshooting Email issues
There may be times when either your customers or you/your staff don't receive emails sent to you by EDI Export rules setup in your account. This article will detail how you can identify any potential issues with receiving emails as well as what can ...
ISO 27001:2022 ISMS Overview
So you have heard about our ISO27001 certification, but you are not really sure what it means? Certification requires us to have a robust and wide ranging Information Security Management System (ISMS) in place to: Systematically identify and assess ...
Quick Pickup and Delivery Type consignments
In TransVirtual there is the ability to obtain a signature for an item that does not yet exist as part of any consignment in your account. This concept is referred to as performing a "Quick Pickup" or "Quick Delivery". This article will detail how to ...
ScanSku C66
ScanSku C66 Device Configuration If you have a C66 ScanSku device running on Android 11 or higher, you may run into issues when following standard configuration. This article will direct you in following the new configuration process. Step 1. Find ...
Receiver Pays
In Transvirtual there is the ability for customer users to login and select another customer as the paying entity of a consignment. Typically, when a customer user logs in to an account and attempts to create a consignment, they only get the option ...
2022 Navigation Update
There is the option in the global settings to update the menu of your TransVirtual account to the new 2022 version. The toggle for this can be found under Settings > General > Global Setup: Once the toggle has been set to YES, you'll need to refresh ...
TMS Finance Process Overview
Pricing Overview Each consignment can have many prices: One Customer Auto Price - Generated from the customer rate card and added to a customer invoice Up to two Agent/Supplier Auto Prices - one for pickup, one for delivery. Generated from the ...
2022 Theme Update
There is the option in the global settings to change the theme of your TransVirtual account to the new 2022 version. The toggle for this will change the colour scheme to match closely to that of the mobile application and will also include minor ...
Troubleshooting Consignment Pricing Issues
When enabled, the Finance module in Transvirtual allows you the ability to rate and 'price' a consignment. However, there may be times when you encounter a particular consignment will not price or consignments from certain sending suburbs will not ...
Trend Reports (Advanced)
Trend Reports (Advanced) Under the Reports menu in TransVirtual there are 4 different pages that provide useful reporting data: This article will detail what each page does and can be used for. Driver Data (Mobile Stats) This page in TransVirtual is ...
AnyDesk For Android
AnyDesk For Android AnyDesk is a screen sharing application that can allow one of our staff to see your screen. If you are operating on Android, there is also a plug in that can be installed to allow for device control. Refer to this article on how ...
Fuel Entry
Importing Fuel Data This page is found under Home > Vehicles > Fuel Entry Step 1 - To import fuel data you need to create a CSV file to import that aligns with the below options - Step 2 - Enter Home > Vehicles > Fuel Entry Step 3 - Now you will ...
Urovo Device Setup
Urovo Device Setup The below will show you how to setup a Urovo Devices to be compatible with TransVirtual for scanning etc. How To 1. Ensure the device is setup as per below images: 2. Click the settings icon top-right 3. Ensure that Keyboard Output ...
CipherLab Device Configuration
CipherLab Devices - Configuration and Setup RS30 1. Go into apps and find ReaderConfig application. 2. Go into Data Output 3. Go into Keyboard Emulation and set it to none
Location Drop via Barcode Scanning
Location Drop-Barcode Scanning Some delivery locations may have a barcode (on a wall or bench etc) that can be scanned by delivery drivers in order for them to say 'I have arrived at this location and have completed the job'. This can be done in ...
Motorola/Zebra TC55 + Zebra TC57HO + Zebra TC57X Devices
Configuration of Motorola/Zebra TC55 + Zebra TC57HO + Zebra TC57X Devices Default setup of TC55 devices does not allow scanning to the Load screen. This article will detail how to setup your device to make it compatible with Transvirtual. How to 1. ...
Mobile Printer Setup - For Zebra ZQ630
Zebra ZQ630 - Mobile Printer Setup This article will detail the setup of a Zebra ZQ630 Mobile Printer; giving users the ability to print labels while out and about. This article will also show how to connect a device to the printer to use this ...
Customer Account Hold/Consignment Hold
How to place Customer Account on Hold or a consignment on Hold You may, from time to time, need to put a Customer's account on Hold or place a consignment on hold. You can do both of these things in TransVirtual and the How To is detailed below. ...
Data Filter Terms - What They Mean
Data Filter Terms - What They Mean - Rate Card Specific TransVirtual has an extensive list of Data Filter Terms that can be used to refine/limit data for use with EDIs etc. Here's a list of what they mean/are used for in relation to rate cards: Data ...
Location Drop Vs Depot Collection
Location Drop Vs Depot Collection Location Drop: A Location Drop is where a delivery has been made to an alternate location to the receiver's direct address i.e. a Post Office, Service station etc. Commonly used in remote delivery situations where it ...
Route Optimisation - App Functionality
Route Optimisation Basic Driver Workflow: If using consignment auto allocation rules start from Step 2. From the Load Screen manually scan consignments to the device. Tap the sort button to view the order of the scanned or auto allocated ...
Password Protected Invoices
Password Protected Invoices Within TransVirtual you have the ability to password protect your invoices when sent to customers using an agreed password to keep confidential information safe Step by Step Guide A password is required to be set for the ...
Scan SKU Device Setup
Scan SKU Device Setup The default setup of Scan SKU devices doesn't allow seamless scanning to the load screen of the Transvirtual app. The following configuration will need to be updated. 1. Go to the app drawer on our device and select the ...
Price Calculator
Price Estimates - Service Levels If multiple service levels (or sub service levels) are available, the price estimate function will return the most accurate option/s based on the information provided. Service Levels Only Service Level Selected Price ...
CSV Transformation Codes
NOTE: All column numbers refer to the number used in the code, and hence start at column 0. Consignment Import CSV codes Code Comments 11111 Adds an extra column to the end with value "Yes" 11112 Adds an extra column to the end with value "cm" 11113 ...
Route Optimisation Module
Route Optimisation Module What is it? A paid add on module to the TransVirtual mobile app and web portal. All features are thoroughly integrated into both the TransVirtual mobile app and web portal. Enables a number of functions resulting in more ...
Pricing Priorities
Pricing Priorities In TransVirtual a series of priorities are used to ensure the most accurate pricing is achieved. Step by Step Guide This priority is displayed in the Rating notes of the consignment when multiple price are found and will correlate ...
TransVirtual Standard Scan Import (XML V1.0)
Scan Import Supplying your Scans in this format provides easy and detailed information for integration. This can be accepted via FTP or Email. Please advise your integration contact of your preferred method. <Scans> <ScanEvent> ...
TransVirtual Standard POD Import (XML V1.0)
POD Import Supplying your POD's in this format provides easy and detailed information for integration. This can be accepted via FTP or Email. Please advise your integration contact of your preferred method. <PODs> <PODEvent> ...
TransVirtual Simple CSV Import V1.0
This simple CSV import is designed for customers sending simple consignment data, Sender, Receiver and Item information, but using the consignment numbers for the respective account. There are 2 files attached to this article, they are as follows; ...
In-Line Data Filter
In-Line Data Filter Within Transvirtual when you have a table of consignments, invoices or Manifests etc you will find under the column headings a filter box. The below assists with some advanced features of these filters. Step by Step Guide Under ...
Devices
Devices This article is intended as a guide and provides information on commonly used scanning devices for use with Transvirtual. Considerations When selecting a device, it is important to ensure it is sufficiently durable to withstand the operating ...
Equipment - Casual Transaction
Equipment - Casual Transaction Casual Equipment enables you to make manual adjustments to equipment numbers outside of consignments delivery. Please note, the name of this can be modified in the global settings under Device Text -> Equipment Module ...
TransVirtual Standard XML Import V1.0
XML Import Sending XML consignment data to Transvirtual using the following format is the most efficient and cost-effective option. <Consignments> <Consignment> <ConsignmentNumber>ABDEM90241Aasdasdas</ConsignmentNumber> ...
EDI Export - Advanced Helper Functions
EDI Export - Advanced Helper Functions This article will show you the avaliable helper functions to display data in meaningful ways on you report. Replace LookupTakes the input string and replaces Value1 with Value2 for each occurance ...