Operational Lists
Consignments Status
Consignments Status Overview Consignment Status Overrides allow you to map alternative or external status names to Transvirtual's standard consignment statuses. This is commonly used when importing consignment status updates from carriers, scanners, ...
POD Types
Overview Consignment POD Type Overrides are only used during consignment POD imports to remap incoming POD Type values to the POD Types recognised by the system. This is useful when POD data is imported from external systems or carriers that use ...
Card Files (Suppliers / Agents)
Summary/Purpose Use this article to create, edit, and manage Supplier/Agent user accounts in Transvirtual. Overview The Suppliers (Agents) Cards page allows you to add, edit, or delete agent records. Use this when: Creating new agent accounts ...
Driver Location
Overview This article helps you to find out the driver(s) location irrespective of their headport. To see the driver location page, on TMS web portal go to Transport > Administration > Driver Locations. The device location page can be seen below. Use ...
Card Files (Staff)
SUMMARY / PURPOSE Use this article to create, edit, and manage staff user accounts in Transvirtual. OVERVIEW Staff user cards control access to Transvirtual for your team members. Each user requires a card that defines their login credentials, ...
Equipment Types
Overview In Transvirtual, you can set up equipment types to track against customers, agents and drivers. Examples include pallets, containers, cages, etc. Step-By-Step Instructions To Create/Add New Equipment Types Go to Configuration > Lists and ...
Freight Items
Freight Items Overview Use this article to create, manage, and configure Freight Items in Transvirtual. This guide explains what Freight Items are, when to configure them, and how they affect consignment rating, pricing, and label printing. Freight ...
Dangerous Goods List
Dangerous Goods List Overview Transvirtual includes a predefined list of dangerous goods. You can: View existing dangerous goods Add new dangerous goods Update dangerous goods details Limit specific dangerous goods to specific customers Upload or ...
Customer Service Categories
Overview The Customer Service Tickets page is designed to provide flexible ticket categorisation, offering a set of default categories—such as Incorrect Address, Request for Change, and Incorrect EDI Data—while allowing businesses to customise these ...
Scan Types
Scan Types Overview Freight scan types are the different scans that can be applied to a consignment. Scans provide visibility of where a consignment is in its journey. For example, when a Depot In scan is done, anyone with access to the consignment ...
Dictionary List
Dictionary List Overview The Dictionary List page lets you create and manage a range of values used throughout Transvirtual, including scan tags, vehicle types, and Customer Service Ticket responses. This article explains what each list is used for ...
Service Levels
Service Levels Overview Service levels are optional in some scenarios, but where they are used they play a key role in operations and pricing. Common service levels include General, Express, Urgent, and Hotshot. This article outlines how to create ...
Public Holidays
Overview This page in Transvirtual lists any upcoming Public Holidays and when they are to occur. The main purpose of this page is to assist with pricing and expected delivery dates of consignments. To see this page, go to Configuration > Lists and ...
Zone Directory
Zone Directory Overview The Zone Directory lets you define areas, regions, or locations used across various features within TransVirtual. By default, your account starts with two zones set up: Headports — define your service locations and areas. ...
Address List
OVERVIEW The address list contains a list of all the addresses of the senders and receivers from your consignments. Addresses can be added to the list through various methods as below: Manually Added: You can manually add addresses while on the ...
Card Files (Customer)
SUMMARY/PURPOSE Use this article to add, edit, import, delete, or configure customer cards in Transvirtual. This guide explains how to manage all aspects of customer information including contact details, logos, login credentials, consignment rules, ...