Dictionary List

Dictionary List

Dictionary List

Overview

The Dictionary List page lets you create and manage a range of values used throughout Transvirtual, including scan tags, vehicle types, and Customer Service Ticket responses. This article explains what each list is used for and how to modify the values in a list.

Access the Dictionary List

  1. Go to Configuration > Lists and Zones > Dictionary List. The Dictionary List page displays.
  2. Click any list on the left. The values for that list appear on the right side of the screen.
Note: to create new tags, click a list on the left, then click Add to add a value to that list.

Add a New Value

  1. Click the tag you want to add a value to. The tag's current values display on the right side of the screen.
  2. Click the Add button. The Add a new value to the dictionary pop-up displays.
  3. Enter the Dictionary Value and click Add. The value is added to the database.

Delete a Value

  1. Click the delete icon next to the tag value you want to remove.
  2. Click Yes in the confirmation dialog. The tag value is deleted from the database.

Scan Tags

Scan tags can be used to assist with Auto-Assignment and grouping consignments for manifests. To add new scan tags:
  1. Click Scan Tags. The values of the scan tag display on the right side of the screen.
  2. Click the Add button and follow the steps described above in Add a New Value.
  3. These values become available to select on mobile devices (the Mobile Application).
Note: ensure the device is synced, and allow up to 10 minutes for this to take effect.

List Definitions

  1. CardFile Comment Tags: tags that can be applied to the notes tab of a vehicle, customer, or agent card. When entering one of these card types, you can add a user note and apply a tag to it. Setting up tags here makes them available and selectable for that comment.
  2. Consignment Comment Tags: tags that can apply to a user comment added to the communication tab of a consignment.
  3. Consignment Row Extra Fields: renames the Extra 1 and Extra 2 fields available from the consignment creation Consignment Items section (use the column selector to add these fields if needed). The values you add here are what these two fields display going forward. These are text fields only; changing the name does not change how the fields operate.
  4. Customer Enquire Groups: the different types of customer enquiry groups that may handle customer questions, such as operations, customer service, or accounts. These values can be used when creating Customer Service tickets.
  5. Customer Industry Types: used to classify the different types of customers you may have.
  6. Customer Service Ticket Responses: a list of preset responses that can be used when replying to Customer Service tickets.
  7. Delivery Types to Hide on Mobile: delivery types to hide from mobile devices. For example, entering "No Parking" here excludes that delivery type from the mobile device.
  8. Internal Chat Groups: internal staff groups that can be set up to receive chat messages via the web portal or mobile device. Used together with the chat function in the Global Settings page.
  9. Mobile POD Forced Tag - Booking Required: tags that can be added when a delivery is performed with the Booking Required delivery type. For example, deliveries to a retailer that only accepts deliveries at certain times might be tagged "outside delivery window" if you arrive outside those times and cannot deliver.
  10. Mobile POD Forced Tag - Card Left: tags that can be added when a delivery is performed and marked as Card Left. Tags here should describe why a card was left and the delivery was not successful, such as "person not home".
  11. Mobile POD Forced Tag - Closed: tags relevant to a Closed delivery type, describing why the location was closed.
  12. Mobile POD Forced Tag - Decline Reattempt: tags used when performing a declined reattempt delivery. This delivery type is one that was declined for a reason, where another delivery attempt will be made.
  13. Mobile POD Forced Tag - Futile Pickup: tags used when performing a futile pickup, such as "check address" for an incorrect address.
  14. Mobile POD Forced Tag - Location Drop: tags used when performing a location drop, such as the name of a drop point (for example, a Post Office) where the end receiver collects the freight.
  15. Mobile POD Forced Tag - Rejected: tags used when performing a rejected delivery, relating to reasons a delivery may be rejected, such as damaged freight.
  16. Mobile POD Forced Tag - Rejected Reassign: tags relevant to a rejected reassign pickup. This pickup type is one that was rejected, where another attempt will be made.
  17. Mobile POD Forced Tag - Unsafe to Leave: tags relevant to an unsafe-to-leave delivery, describing why the location was unsafe.
  18. Scan Tags: tags that can be applied to scans such as Linehaul Out, Depot In, or Held. Tags should describe the scan being performed; for example, a Held scan could use a tag of "Bay 1" to indicate where the freight is being held in your depot.
  19. Vehicle Comment Tags: tags that can be used when adding comments to a vehicle card under the Notes tab.
  20. Vehicle Types: a list of vehicle types used in your business.