How to Read your Invoice

How to Read your Invoice

How to Read your Invoice

Part 1 - Charges



Consignments

  1. The first rows itemize the daily Qty of consignments created. 
  2. The Unit Price for consignments is your Base rate + Fiance Module if enabled. 

Add On-Modules

    The next rows itemize any add-on modules if enabled.

  1. The Qty is the number of devices that had the module enabled at any time during the invoice period.
  2. The Unit Price is the module rate per device.     

Minimum Invoice Value 

  1. A min invoice value is applied to all invoices to cover the provision of services if you r volumes are very low or you have an enterprise contract in place. 
  2. If the total of your invoice is below the minimum value, this line will apply the difference.   

Support Charges

  1. Paid support charges are summarized in this section and itemized on the following page.      

Part 2 - Support


  1. Any support interactions you have with us will be logged and itemized by our staff. 
  2. This section will list both free and paid support interactions, the time spend and the amount charged. 
  3. Our support policy can be found linked in the footer of most pages or accessed here https://www.transvirtual.com.au/Public/Policy/Support. 
  4. If you have any questions about these charges please email support@transvirtual.biz.