Unknown Scans
By default, any scans performed that do not match to a consignment in your account will land in the Unknown Scans page. This page can be found under Reports > Administration > Unknown Scans.
1. There are mainly two reasons that a scan will not match to a consignment are as follows:
a. The consignment you are scanning does not yet exist in your account or
b. The barcode that has been scanned is not in the same format as what the system is expecting, which means you may need to setup a new Barcode Format for this customer (click here for Barcode Setup help).
2. The Unknown Scans page exists so that scans can be stored and if a new Barcode Format or the consignment data becomes available, the system can periodically check for any new matches and move these scans across to the relevant consignment.
2. The Unknown Scans page exists so that scans can be stored and if a new Barcode Format or the consignment data becomes available, the system can periodically check for any new matches and move these scans across to the relevant consignment.
This page will show any type of scan that has failed to match to a consignment
How to
1. Arriving at this page in Transvirtual, your screen will look similar to the below:
2. As you can see in the above, there is few unknown scans. The columns here give information about the scan. If required, you can add in or remove columns from the grid using the column selector as show above.
3. To add/remove the column, click on Column Selector icon, a pop-up for column selector will display as shown below.
a. To add new columns simply click in the box at the bottom and select from the available columns.
b. If you wish to remove any of the column(s), simply click on the 'Cross Icon' against the column you wish to remove as shown below.
4. If needed, you can click and hold, then drag the selected column to re-arrange the order that they appear from left-to-right in your grid.
5. If necessary then you can update the columns in the page to be the same for agent, customer or staff users with the help of toggle button as shown below.
If using these settings, please ensure that testing is done where possible to ensure that the results are as expected.
5. Once you add/remove the columns or update the setting for Agent/Customer/Staff then click on Update button to save the changes.
6. You can also change the date range of the Unknown Scans if needed using the date selector as shown above.
The results that display will fall into the date range you have selected; this is based on scanned date/time, so if scanned on the 22nd the scan will only show if your data range includes the 22nd.
7. If required, you can export the results in the grid to an excel/csv file using the export button bottom-left of the page as shown below.
Re-Triggering Unknown Scans
Transvirtual will automatically check your Unknown Scans to see if they can now be matched with a consignment at regular intervals.
However, if you have recently added a new Barcode Format rule or consignment data has recently come in for an Unknown Scan, you can manually re-trigger the system to look at all or some of your Unknown Scans to see if they are now a match for any consignments.
However, if you have recently added a new Barcode Format rule or consignment data has recently come in for an Unknown Scan, you can manually re-trigger the system to look at all or some of your Unknown Scans to see if they are now a match for any consignments.
1. To do this, select the scans you want to re-trigger as shown below.
2. Once you selected the scans, click on the Menu Icon located at top of the screen (as shown above) to re-trigger the system to check for any new matches, once done a pop will come to wait for minutes as shown below:
3. This Pop-up means that the system is in the process of checking these scans against the consignments in your account to see if there are any new matches. If any new matches are found, the scans will be removed from this page and will attach themselves to the relevant consignment.
Keep in mind that if an Unknown scan was performed on the 22nd at 10:17am when it matches to a consignment it will attach with that time stamp, NOT the time it matched to the consignment.
By default, Transvirtual automatically checks your Unknown Scans at regular intervals to find new matches. Over the time, as scans get older, the system will stop checking as regularly because it cannot check forever.
If there are particularly 'old' scans in your list, you'll need to re-trigger a check as per the above once consignment data exists or a new Barcode Format rule has been implemented.
If there are particularly 'old' scans in your list, you'll need to re-trigger a check as per the above once consignment data exists or a new Barcode Format rule has been implemented.
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