DIFOT Reviews

DIFOT Reviews

OVERVIEW

Transvirtual allows you to report on consignments Delivered In Full On Time (DIFOT). The system calculates this by comparing the Transit Time listed on a consignment against the actual delivery date and time.

Example: If a consignment is expected to be delivered on January 10th and is delivered on or before that date, it will be marked as DIFOT.

Consignments that miss their expected delivery date are marked as NOT delivered in full on time and appear as DIFOT exceptions. You can find these consignments at Reports > Operational Tasks > DIFOT Reviews.


The DIFOT Reviews page is a handy tool that allows you to track consignment delivery times and monitor how your business is performing.

STEP-BY-STEP INSTRUCTIONS - Manage Exceptions

Go to DIFOT reviews page
  • Left side: Lists consignments that were NOT delivered in full on time
  • Right side: Shows details of the selected consignment



    • Each consignment listed has a DIFOT Exception reason explaining why it wasn't delivered on time.

    By default, the reason is "Other Issue" unless the system can determine a specific cause. For example, short deliveries may show a different reason, but most consignments will display "Other Issue."
    Click any consignment in the left panel to view its full details on the right side of the page.



    At the top of the details panel, use the dropdown menu to:

    • Select the appropriate Exception Type for the consignment
    • Add a DIFOT comment if needed

                                                                                              

    To confirm the exception is correct:

    • Click the Acknowledge Exception button to save your changes
    • The consignment will be removed from the list

    If the exception is incorrect:

    • Click the Remove Exception button to clear it
    • The consignment will also be removed from the list



    After taking action, you'll notice the consignment count decreases (e.g., from 8 to 7 consignments)

    At the bottom right, you'll find four tabs with more details:

    • Details: Consignment information
    • Scans: Any scans performed on the consignment
    • Status Changed: Status update history
    • Comments: Comments made against the consignment

    Use this information to verify whether the exception is valid before taking action.


                                                                                                                

    Repeat steps above until all consignments have been either:

    • Acknowledged as legitimately delivered late, or
    • Had their exceptions removed as incorrect

    DIFOT Report

    Accessing the report

    1. Go to Reports > Transportation > PDF/Excel Reports
    2. Select your desired date range using the calendar, or click View Report for the default range




    To learn more about how to modify and run these PDF/Excel reports/use this page, please click here.

    Page 1: Summary breakdown showing:

    • Consignments delivered in full on time
    • Consignments NOT delivered in full on time

                                                                                        

    Additional pages:

    • Breakdown by Headports
    • Detailed list of each consignment with an exception

    This information helps you identify which areas of your business are performing well and which may need improvement.


                                                                      


    NOTE

    As per the above, Transvirtual will try to help with DIFOT exceptions by automatically marking consignments with an exception based on the events occurring on the consignment.
    Below is a list of the events that can occur on a consignment and the resulting exception that will be used by the system.

    Exception Type
    What Triggers It
    Split Delivery
    Delivery marked as MobileShortDelivery or MobileLeftAsInstructedShort
    Wrong EDI Data
    Suburb or address changed on consignment created via import
    Wrong Manual Data
    Suburb or address changed on consignment created manually (web portal)
    Receiver Not Present
    Delivery marked as MobileCardLeft, MobileLocationClosed, or MobileUnsafeToLeave
    Incorrect Address
    Delivery marked as MobileCheckAddress
    Consignment Refused
    Delivery marked as MobileRejected or MobileDeclineReattempt
    Weather, Accidents, Third Party
    Delivery marked as MobileLocationNoparking, MobileUnableToAccessTrafficQueue, or MobileBookingRequired
    Other Issue
    		Delivery marked as MobileOutOfTime, or any situation not covered above (default value)


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