Troubleshooting
Cross Client Data/Integration Requests
TransVirtual works with a range of interconnected clients and prides ourselves in the robustness and easy roll out of our integrations. Sometimes we are approached with requests to: Confirm the presence/absence of data in another TransVirtual account ...
Export Not Sent/Received
Export Not Sent/Received If you've had a customer inquire about not receiving data, there are a number of steps you can take to troubleshoot this. Step 1 - Is the data available? If it's available, its likely stored against the consignment in ...
Re-send/Rediscover Exports
Re-send vs Rediscover You can perform the following tasks on exports: Re-send - when an export rule has been triggered and completed, but you want to send it again. Rediscover - when an export rule hasn't been triggered, but changes to the data or ...