Planning Dashboard- Frequently Ask Questions (FAQs)

Planning Dashboard- Frequently Ask Questions (FAQs)

The purpose of FAQs is generally to provide information on frequent questions or concerns related to bulk freight. 

1. Licence Type Error
 Why am I receiving a Licence Type error when creating a bulk load?

                                                                                    


Solution: Generally, this issue occurs when the driver licence type does not match the vehicle details configuration, which can be set manually. To do so or see it, go to the vehicle list and select the applicable vehicle; now, by default, the vehicle detail page will display. Go to the bottom of General Information and see the Licence Requirement as shown below.
                                                                               
                                                                                                      
Notes
If it is selected, then this Licence Requirement should match the Driver Licence Type, which is described in the Licence Type article. To know more about Licence Type, click here.


2. Weight or Cubic Value Error
Why am I receiving a Weight Value or Cubic Value error when assigning a consignment to a load?


                                                                              

Solution: This issue occurs when either cubic value or Actual Weight, or both, is high. This Weight and Cubic is specified in the compartment section. This warning occurs after the consignment is assigned to load.
The negative value indicates the excessive load present in the compartment. To know more about compartments, click here.  

3. Maintenance Error
Why am I receiving a Maintenance error when creating or assigning a load?

                                                                              

Solution: This issue occurs when your vehicle is under maintenance. This error message helps you to check what, and all vehicles are under maintenance. You can do this manually; go to the vehicle list page and click on the applicable vehicle that is under maintenance. By default, the vehicle detail tab open; go to the additional information section and then enable the Vehicle is Out for Maintenance toggle in the Yes position as shown below.

                                                                                                                       
Idea
Similar way once your vehicle maintenance completed, you can disable by click on toggle button in No position.

4. Missing Load Reference Number
What should I do if the Load Reference Number is not visible when unlocking a load?

Solution: When unlocking any load and the load reference number seems to be blank, in that case the system will automatically generate a 6-digit alphanumeric number, which helps you to unlock the load, as shown below.