Delivery

Delivery

Delivery

The Delivery page is used to perform deliveries and pickups on the mobile application. Once you have Loaded Consignments onto your device. Click Here for further information on doing this.

Overview

1. Once you tap on the Delivery page you will be presented with the below screen where you will see your list of Deliveries and Pickups as shown below.

                                                                                                                                                                                                                                                
      
2. Deliveries are identified by the  icon, whilst pickups are denoted by the  icon.
3. Tap on the delivery/pickup info or drop-down icon () to view additional info as below.

                                                                                                                

                                                                                                                                    
4. Otherwise tap on the  or  icons to open the consignment, deliveries screen will appear as shown below.

                                                                                                                                        

6. The pickup(s) screen will appear as shown below.

                                                                                                                                                   


Consignment Summary


If you want to see the consignment summary for Pickup/Delivery, simply tap on the 3 dots, then consignment summary will display as shown below.

                                                                              
 

Grouping Consignments

Grouping of consignment helps you to deliver multiple consignment in a single signature. 
1. In Transvirtual when delivering multiple consignments to the same location, then you can group these consignments together. To do the consignment grouping simply tap on the menu icon located at top right side of the screen and tap on the Multi Select button as shown below.

                                                                                               
                                                                                                                              
2. In the event you have multiple consignment(s) and these have not linked automatically then simply tap on the Multi Select, a group address screen will display along with checkbox against each consignment, now tap on the applicable checkbox and then tap on the Group and Deliver button as shown above.
3. Now, you will be able to deliver these consignments as one delivery.

Return To Depot

1. In the delivery page, if required then you able to remove consignments from your delivery page dependent on your business processes.
2. To do so, on delivery page, first tap on the Menu icon from the top of the delivery page, and then tap on Return To Depot button, the return to depot screen will come along with checkboxes in against each consignment as shown below.

                                                                          

3. Now, tap on the checkbox of the applicable consignments you would like to remove and tap on the Return to Depot button, a confirmation popup will display as shown below.

                                                                                                                                          

4. Now, tap on the Yes button to remove the consignment from the delivery page.

If you are not able to perform Return to Depot then first enable the Allow Quick Return Depot from Global Setup.

                                                                         

To navigate Allow Quick Return button, on web go to Configuration > General > Global Setup, scroll down and go to Delivery section.

List Order (Sorting Deliveries)

1. In Transvirtual, you have also a provision to change the delivery/display order of your consignment, that process is known as Sorting.
2. To perform the sorting, first select the menu icon and then tap on the list order button, you will be presented to the sort delivery page as shown below.

                                      
                                                                                                                                        
3. Now, tap and hold on the sort icon () beside the consignment you wish to move and drag this up or down the list as required.
4. Additionally, you can also reverse the order of the consignments.
5. Once completed, tap on the Done button to save changes.

Within the Delivery page, you can see the delivery icon, this allows you to access available menu options within this page as shown below.

                                                                                                

  1. Clear: This will clear all deliveries from the Delivery page.
  2. List Order: This feature helps you to change the delivery/display order of your consignment. 
  3. Multi Select: This feature helps you to Group the consignment which helps you to deliver multiple consignment in a single signature.
  4. Return To Depot: This feature helps you to remove consignments from your delivery page dependent on your business processes. 

Adding Consignments

Within the page depend on your Transvirtual Settings you can add further deliveries directly to the delivery page. In the Delivery page you will see similar screen as shown below.

                                                                                          
1. Here, you can tap on the Enter/Scan Barcode field and type the consignment/barcode number or additionally tap on the camera icon () to activate the camera and scan the barcode.
2. Once barcode successfully entered/scanned then the consignment will display in the delivery list.

 To Perform a Delivery

1. To perform a delivery, tap on the delivery icon () beside the consignment, once you completed, you will then be presented with the below screen.

                                                                                                                            

2. On Deliver screen, you can see the few tabs i.e., Info, Photo, Maps and Scan. By default, consignment info will display. Here, you can check the consignment info and all are good then tap on Sign button as shown above.
On Delivery screen you can add Photo, can check Maps and Scan other product. Photo you can add as describe in the Delivery Issue paragraph.

Sign and Deliver

1. Once you completed the above steps, now tap on the Sign button and you will be presented with the below screen.

                                                                                                                                       

2. By default, you will see Extra Charges screen, here tap on sign button to complete the delivery process.
3. Manually enter the Receiver name in Receiver field and sign in the white field as shown above and then tap on the Complete button to finish the delivery process.

If required, you can tap on Clear button to remove the signature and try again.

Delivery Issue

1. If you are facing any issue related to delivery then on delivery info tab, tap on the delivery issue button as shown below.

                                                      
                                                                                                                                                
2. On delivery issue screen, there are three different tabs (Info, Photo and Extra Charges) as shown above, by default info tab will open where you can see Delivery Type, Comment and consignment number as shown above.
3. If required, then you can add comment in the comment section and can update the delivery type with the help of drop and down button and tap on the applicable delivery type as shown above.
4. If needed, then you can add photo and additional charge for this delivery issue, to do so simply tap on the applicable tab i.e., Photo and Extra Charges button, the appropriate tab will open as shown below.

                                                                                     


5. As shown in above screenshot, if you want to add a photo, then on Photo tab, tap on Take Photo button and capture the photo, similarly if you want to add extra charge then in Extra Charge tab, tap on the Plus Icon and add the applicable charges.

6. Once you completed above steps then go back to info tab and tap on the Sign & Complete Delivery button as shown below.

                                                                                                                        

7. After step 6, you will be redirected to Signature screen, by default Extra Charges screen will display. Tap on the Sign tab, you will be redirected signature screen as shown below.

                                                                  

8. On the Receiver Name field, manually enter the name and then complete the signature. Once you done it tap on the Completed button, to complete the delivery.

You can complete the Extra Charges and Photo tab in a same manner which is describe in the step 5. 


Extra Charges

1. On the signature or delivery issue pages, you have an ability to add Extra Charges for any delivery. To do so, simply tap on the Extra Charges tab, you will be redirected to Extra Charges screen as shown below.

                                                                                                                              

2. If you want to add extra charge, tap on the Plus icon of Hand Unload/ Wait Time, a popup for Hand Unload/Wait Time has been display on screen, now manually enter the Quantity and add Note (if required) then tap on Save button to add the charges as shown below.

                                                                                                                                          


Photo

1. In Transvirtual, you have the ability to take picture of the consignment on Signature/Delivery Issue and for extra charges can take photos. To take picture, on Photo tab, tap on the Take Photo button and capture the image.
2. If you are OK with the Photo, then you can then save it by tap the Save icon () or tap the Delete icon () to delete and try again.
3. If you take photo, then you classify this(these) image(s) as either a General or you can select by default or tap on the drop-down icon and change the image type as shown below.

                                                                                                             

      Image Type Description. 
  1. Damage: Any photos of damage on the freight.
  2. General: Any non-specific images related to the consignment for records.
  3. Left Instr: Photos relating to the location any freight is to be left.
  4. Paper POD: Images of paperwork where signatures for delivery have been obtained.
  5. Equipment Transfer: Photos of any Equipment and related paperwork.

Map

1.  If you want to see the location details for the delivery address, then tap on the Map button you will be presented to the below screen.

                                                                                                                   

Additionally, you can tap on Directions button, and this will load the address into your chosen app on your device for navigation.


    • Related Articles

    • Basic Delivery Process

      Basic Delivery Process This article provides an overview of the basic steps from creation to delivery for Basic Delivery from your location. Quick Start Guides 1. Create a consignment via web app here. 2. Now, allocate the delivery to the driver via ...

    • Single Depot Delivery Process

      Single Depot Delivery Process This article provides an overview of the basic steps from depot process to delivery when performing deliveries on behalf of another company. Quick Start Guides 1. Complete the Depot via mobile here. 2. Now, allocate the ...

    • Complete a Delivery

      Complete a Delivery 1. From the mobile app home screen, tap on the Delivery icon to view your run. 2. To review the job details, on screen 01, tap on the Delivery icon, the delivery details will display. 3. On screen 02 [Optional] by default delivery ...

    • Proof of Delivery

      Proof of Delivery EDI Import In TransVirtual there is the ability to create EDI (Electronic Data Interchange) Import rules that allow you to upload PODs and attach them to a consignment. This process would typically be used where an outside system is ...

    • Proof of Delivery Export

      Proof of Delivery Export In TransVirtual there is the ability to setup Proof of Delivery EDI (Electronic Data Interchange) Export Rules that can send out Proof of Delivery (POD) information to a location, via FTP, Email, etc. 1. This article will ...