Administration
Futile Pickup Review
SUMMARY/OVERVIEW Use this article to review pickups marked as futile by drivers and take appropriate action. This guide explains how to enable the Futile Pickup Review feature, access the review page, and process futile pickups. OVERVIEW A futile ...
Driver Location
OVERVIEW This article helps you to find out the driver(s) location irrespective of their headport. To see the driver location page, on TMS web portal go to Transport > Administration > Driver Locations, The device location page can be seen below. Use ...
Transport Quotes
Create and Manage Transport Quotes Use this article to create, search for, and convert transport quotes into consignments. OVERVIEW A transport quote provides customers with pricing for freight services before booking. You can create quotes manually, ...
Upload PODs/Images
SUMMARY / PURPOSE Use this article to upload, process, and manage Proof of Delivery (POD) images in Transvirtual. This guide explains how to create image batches, assign images to consignments, and track processing status. OVERVIEW The Image Batch ...
Flagged Comments
SUMMARY / PURPOSE Use this article to view, respond to, and clear flagged comments on consignments. This guide explains how to access the Flagged Comments list and manage comments that require attention. OVERVIEW The Flagged Comments section displays ...
Customer Service Tickets
SUMMARY / PURPOSE Use this article to understand how Customer Service Tickets work in Transvirtual and how to create, assign, and manage them. This guide explains the ticket workflow, status definitions, and available functionality. ...
Subconsignment
SUMMARY / PURPOSE Use this article to create sub consignments when freight enters the supply chain without an existing consignment note. This guide explains what sub consignments are, when they are created, and how to manage them. OVERVIEW A sub ...
Bulk Activities
BULK ACTIVITIES SUMMARY / PURPOSE Use this article to perform bulk actions on multiple consignments at once, including scans, status changes, customer reassignments, and field updates. OVERVIEW <br><br> The ...