Invoices

1. Invoices are weekly (Monday - Sunday) + End of Month. i.e. If the End of Month falls on a Tuesday, your regular weekly Sunday invoice will be held over and issued on Tuesday. 
2. They are emailed to either the Accounts Receivable email (Configuration > General > Global Setup > Contact Details Tab) or the main account email (Settings > General > Global Setup > General Tab).
   
3. You can add multiple email addresses to these fields by entering them as a comma separated list, no spaces.    
   
4. They are also available anytime online from the Invoices page (Configuration > TransVirtual Account > Invoices).
   
5. Payment is due 14 days later. The amount will be automatically credited on the due date against the card on file. You don't have to do anything else but ensure that there are sufficient funds available.
   
6. If a payment fails we will try again in 24 hrs. Failure to pay an invoice will result in your account being suspended.     
   

How to read your invoice

Page 1 - Charges

Consignments

1. The first rows itemize the daily Qty of consignments created.
   
2. The Unit Price for consignments is your Base rate + Fiance Module if enabled. 
   

Add On-Modules

1. The next rows itemize any add-on modules if enabled.
   
2. The Qty is the number of devices that had the module enabled at any time during the invoice period.
   
3. The Unit Price is the module rate per device.     
   

Minimum Invoice Value 

1. A min invoice value is applied to all invoices to cover the provision of services if you r volumes are very low or you have an enterprise contract in place. 
   
2. If the total of your invoice is below the minimum value, this line will apply the difference.   
   

Support Charges

1. Paid support charges are summarized in this section and itemized on the following page.      
   

Page 2 - Support

1. Any support interactions you have with us will be logged and itemized by our staff.
   
2. This section will list both free and paid support interactions, the time spend and the amount charged.
   
3. Our support policy can be found linked in the footer of most pages or accessed here https://www.transvirtual.com.au/Public/Policy/Support.
   
4. If you have any questions about these charges please email support