TransVirtual Invoices

TransVirtual Invoices

Invoices

TransVirtual Invoices are issued in line with our Payment Policy that can be accessed via the link on the footer of each page or by going to https://www.transvirtual.com.au/Public/Policy/Payment
  1. Invoices are weekly (Monday - Sunday) + End of Month. i.e. If the End of Month falls on a Tuesday, your regular weekly Sunday invoice will be held over and issued on Tuesday. 
  2. They are emailed to either the Accounts Receivable email (Configuration > General > Global Setup > Contact Details Tab) or the main account email (Settings > General > Global Setup > General Tab).
  3. You can add multiple email addresses to these fields by entering them as a comma separated list, no spaces.    
  4. They are also available anytime online from the Invoices page (Configuration > TransVirtual Account > Invoices).
  5. Payment is due 14 days later. The amount will be automatically credited on the due date against the card on file. You don't have to do anything else but ensure that there are sufficient funds available.
  6. If a payment fails we will try again in 24 hrs. Failure to pay an invoice will result in your account being suspended.     


How to read your invoice

Page 1 - Charges


Consignments

  1. The first rows itemize the daily Qty of consignments created.
  2. The Unit Price for consignments is your Base rate + Fiance Module if enabled. 

Add On-Modules

  1. The next rows itemize any add-on modules if enabled.
  2. The Qty is the number of devices that had the module enabled at any time during the invoice period.
  3. The Unit Price is the module rate per device.     

Minimum Invoice Value 

  1. A min invoice value is applied to all invoices to cover the provision of services if you r volumes are very low or you have an enterprise contract in place. 
  2. If the total of your invoice is below the minimum value, this line will apply the difference.   

Support Charges

Page 2 - Support


  1. Any support interactions you have with us will be logged and itemized by our staff.
  2. This section will list both free and paid support interactions, the time spend and the amount charged.
  3. Our support policy can be found linked in the footer of most pages or accessed here https://www.transvirtual.com.au/Public/Policy/Support.
  4. If you have any questions about these charges please email support


    • Related Articles

    • Invoices

      This article will describe the features within Invoices. On the left are the invoices. Paid invoices are highlighted in green Invoiced accounts where money is due (Up to the due date) are highlighted orange Overdue accounts are highlighted in red. On ...

    • Invoice Group Rules

      Invoice Group - Customer and Agent Rule Setup Invoice Group rules in TransVirtual are used when you need to create multiple invoices for the same customer/agent within the same invoice period. The two pages that can be used to carry out this setup ...

    • 2022 Theme Update

      There is the option in the global settings to change the theme of your TransVirtual account to the new 2022 version. The toggle for this will change the colour scheme to match closely to that of the mobile application and will also include minor ...

    • TransVirtual Rates

      TransVirtual Rates Your current rates can be found on the Rates and Modules Page (Settings > TransVirtual Account > Rates and Modules). Rates are applied as follows: Base Rate - Required Charged per consignment created, irrespective of scans or ...

    • Linking TransVirtual Accounts

      Linking TransVirtual Accounts Linking TransVirtual accounts is easy, by linking accounts you will be able to transmit data between yourself and your agent/customer. To link TransVirtual accounts, you need to ensure that: - The customer/agent has ...