Transport Price Check Tool (Customer/Agent)

Transport Price Check Tool (Customer/Agent)

TRANSPORT PRICE CHECK TOOL (CUSTOMER/AGENT)

SUMMARY / PURPOSE

Use this article to check and validate transport pricing for customers or agents without creating a consignment.

This guide explains when to use the Transport Price Check Tool, what inputs are required, and its limitations.

OVERVIEW

The Transport Price Check Tool mimics the consignment creation page. It calculates pricing based on your configured rate cards.

Both the Customer and Agent price calculators work the same way.

Use this when:

  • Testing rate card configurations
  • Validating pricing before creating a consignment
  • Checking pricing for specific customers or agents

Do not use this when:

  • Testing Distance (km) or Time-based rates (use the consignment creation page instead)

STEP-BY-STEP INSTRUCTIONS

Step 1: Access the tool

For Customer pricing:

  1. Navigate to Finance → Administration → Transport Price Calculator

For Agent/Supplier pricing:

  1. Navigate to Finance → Administration → Agent Price Calculator

Step 2: Enter pricing details

  1. Select Customer or Agent/Supplier from the dropdown (optional)
  2. Select Service Level from the dropdown (optional)
  3. Enter Sending Location
  4. Enter Receiving Location
  5. Enter Consignment Items details:
    • Quantity
    • Description
    • Weight
    • Dimensions

Step 3: Add optional services

  1. Select any Additional Services using the checkboxes (if required)

Step 4: Calculate price

  1. Click Get Price
  2. Scroll down to view full rating notes and available rates


The calculator displays pricing results based on your active rate cards. Results include the total price and a breakdown of how the price was calculated using your rate card rules.


Step 5: Test variations (optional)

  1. Change any variable as needed
  2. Click Get Price to recalculate

Step 6: Review and adjust

  1. If pricing is incorrect, modify the relevant rate card
  2. Retest using this tool

NOTE

Agent/Supplier and Service Level are optional fields when checking prices.

COMMON ISSUES & TROUBLESHOOTING

Issue: No price is returned
Cause: Required details are missing or no matching rate card exists
Resolution:

  • Confirm locations and item details are complete
  • Verify the correct rate card is active

Issue: Price does not match expectations
Cause: Rate card logic, service level, or additional services differ from expected setup
Resolution:

  • Review the applicable rate card
  • Make adjustments and retest

Issue: Distance or time-based rates are not calculating correctly
Cause: The Transport Price Check Tool does not support Distance (km) or Time rates
Resolution:

  • Test these rates using the consignment creation page instead

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