Sub consignments are created when a piece of freight enters the supply chain without a corresponding consignment note existing in the system.
You might receive an item from a customer or as an agent and on scanning, a matching consignment entry isn't found. In the mobile app a pop up will display Not found on server. You are given the option to create a sub consignment which will be displayed in this list. See Mobile Help for more details. When consignment details are entered or uploaded into TransVirtual, the sub consignment will automatically be merged with the consignment including data such as status changes and updates from mobile devices.
Sub consignment's need to be managed. If there is many of them appearing unusually it could be a sign that there is a EDI Data import issue or that a barcode has changed format. If it is a data transfer issue, it will be resolved when that issue has been resolved.
If a sub-consignment is created and subsequently we receive data from your customer these should match together and data will update accordingly
If no data is expected from your customer you will need to update the details of the consignment sender and receiver details and ensure all the consignment item details are correct. Once this is done within the admin tab you can convert this sub-consignment to a consignment as below
If you are to end up with a consignment as well as a sub-consignment and need to fix this, you can convert the sub-consignment manually as above and delete the consignment which has no data.
Alternatively you can ensure the consignment numbers match the consignment and select Trigger Re-discovery from Home > Consignment Actions > Sub Consignments