Subconsignment

Subconsignment

SUMMARY / PURPOSE 

Use this article to create sub consignments when freight enters the supply chain without an existing consignment note.
This guide explains what sub consignments are, when they are created, and how to manage them.


OVERVIEW 

A sub consignment is created automatically when freight is scanned in the mobile app but no matching consignment exists in the system.

Use this when:

  • Receiving freight from a customer or agent
  • Scanning an item with no matching consignment record

Do not use this when:

  • A consignment note already exists in the system

BEFORE YOU BEGIN 

Ensure the following prerequisites are met:

  • Sub consignments must be enabled in Global Settings
  • User has access to the mobile app and Transport module

Enable Sub Consignments

  1. Navigate to Configuration > General > Global Setup
  2. Locate the 'Allow Subdockets' toggle under the 'Loading' section
  3. Enable the toggle

View Existing Sub Consignments

Navigate to Transport > Administration > Sub Consignments


STEP-BY-STEP INSTRUCTIONS 

Step 1: Scan the item

  1. Scan the item in the mobile app
  2. If no matching consignment is found, a popup displays: "Not found on server"
  3. Tap 'Yes' to create a sub consignment

Step 2: Enter consignment details

  1. Enter the consignment number for this sub consignment
  2. Add a photo
  3. Tap 'Next'


Step 3: Select the customer

  1. Select the customer from the list
  2. Tap 'Next

Step 4: Enter or scan the barcode



  1. Enter the barcode number manually or scan it again

  2. Tap 'Next'


Step 5: Enter sender details (optional)

  1. Enter sender information if available
  2. Tap 'Next'


Step 6: Enter receiver details

  1. Enter the receiver name (mandatory)
  2. Enter additional receiver details
  3. Tap 'Next'

Step 7: Enter item details

  1. Enter the weight (mandatory)
  2. Enter additional item details
  3. Tap 'Next'

Video Demos

Basic


Advanced

CONVERSION OPTIONS

Automatic Conversion

If a sub consignment is created and consignment data is subsequently received from your customer, the records will merge automatically. Data will update accordingly.

Manual Conversion

If no customer data is expected:

  1. Navigate to Transport > Administration > Sub Consignments
  2. Update sender and receiver details
  3. Verify all item details are correct
  4. Convert the sub consignment to a consignment

Handling Duplicates

Option 1: Manual conversion and deletion

  1. Convert the sub consignment manually (see above)
  2. Delete the consignment with no data

Option 2: Trigger re-discovery

  1. Ensure the sub consignment number matches the consignment number
  2. Navigate to Transport > Administration > Sub Consignments
  3. Select 'Trigger Re-discovery'

Alert
IMPORTANT :
  • A sub consignment and consignment cannot be merged if both have been delivered or completed
  • If a delivered consignment exists and a sub consignment with the same number is created, cancel the sub consignment
  • Merging two delivered records does not make sense—only one should be delivered for the same job

COMMON ISSUES & TROUBLESHOOTING 

Issue: Unusually high number of sub consignments appearing
Cause: EDI data import issue or barcode format change
Resolution:

  • If caused by EDI data transfer, wait for that issue to be resolved
  • Check for barcode format changes and update scanning configuration if needed

FAQs 

What happens to data captured on the sub consignment?

When a sub consignment merges with a consignment, all data (including status changes and mobile device updates) transfers to the consignment.

Can I merge a delivered sub consignment with a delivered consignment?
No. Both records cannot be merged if both show as delivered or completed.