Configure Printers In Transvirtual

Configure Printers In Transvirtual

OVERVIEW

Transvirtual supports two types of printing utilities depending on where the print command originates.

1. Cloud Print Utility
Allows Transvirtual's cloud servers to send print commands directly to printers on your local network. These printers are managed in Configuration > Lists and Zones > Printers. 

Note: Please ensure you have permission to access the printer settings.

Use this for:

  • Automated runsheets, manifests, and reports
  • Scheduled or triggered server-side printing

2. Browser Print Utility
Allows your web browser to print documents automatically without user interaction.

Use this for:

  • Automated consignment labels and consignment notes
  • High-volume consignment creation workflows


STEP-BY-STEP INSTRUCTIONS

Browser Print Utility Installation

Step 1: Download the Browser Print Utility
  1. Click your login name in the top right corner
  2. Select Profile
  3. Navigate to Printer Settings
  4. Select and download the utility for your operating system
Step 2: Install and Run the Utility
  1. Run the downloaded file
  2. Complete the installation process
  3. Refresh your browser page
Step 3: Assign Printers
  1. Return to Profile → Printer Settings
  2. Select a printer for consignment notes
  3. Select a printer for labels
  4. Save your settings
NOTE: The printer options may take 10-20 seconds to appear after installation. If prompted to reinstall, refresh your browser and wait for the utility to reload.

Step 4: Enable Automatic Printing
  1. Navigate to the consignment creation page
  2. Use the sliders in the bottom right panel to enable:
    • Consignment note printing
    • Label printing
  3. Create and save a consignment
The selected documents will print automatically without further interaction.

Cloud Print Utility Installation

Step 1 - Download and Install the Transvirtual Printer Utility

  1. Clicking this link Download and it will download the application. When the download has completed, run the installer and follow the prompts.

  2. At the end of the installation, your default printer will be added to the Transvirtual Printer Utility.

  3. If you go to Start -> All Programs -> Transvirtual Print Client -> Configuration and Status, you will be presented with the following screen:



Step 2 - Share your printer with Transvirtual

  1. Wait a minute after the installation for a page to print out that will give you a Transvirtual print code.

  2. In Transvirtual - go to Settings -> Lists and Zones -> Printer List

  3. Click on the Authorise Printer button.

  4. Enter the code of the printed "TransVirtual Printer Authorisation" sheet and click Submit

  5. Your printer will now be available throughout TransVirtual, and you can configure reports and other features to automatically print to your printer - so long as the computer you installed the software on and the printer are both on.

Adding Additional Printers

1. In your start menu, scroll to the "T" section where you can find "Transvirtual Print Client" and enter the configuration and status.



2. Select to add a printer, and follow the prompts to select the correct printer.



3. For this to update, you will need to select the "restart" button that is next to the status.

4. As stated in the pop-up, a code will print out, and you will need to enter that code in your Transvirtual account.
This can be located by going to Configuration > Lists and Zones > Printers.

5. In this page, you will need to authorise the required printer. To do this, select the authorise button and then enter the code that was printed out previously.

Adding Additional Printers Manually
To use more than one printer from the same computer, you will need to make a change to a print server file. 

1. After you have installed the utility, you will need to find the TransVirtualStorage.tdb file in the Print Server folder.

    It can normally be found here:

Local Disk (C:)/Program Data/TransVirtualPrintServer/TransVirtualStorage.tdb



2. Open this file using the Notepad application (right-click and open with Notepad). The file will look like this
    {'Printers':[{'PrinterName':'Canon MX920 series Printer WS','TransVirtualGuid':'abf1ecb1-dehd-4d25-a1d7-12dd94c6b5b2','PrinterEnabled':true},],'TransVirtualNumber':''}


3. In order to add another printer, you will need to edit the text to add another name. Replicate everything within the braces (highlighted below).

{'Printers':[


{'PrinterName':'Canon MX920 series Printer WS','TransVirtualGuid':'abf1ecb1-dehd-4d25-a1d7-12dd94c6b5b2','PrinterEnabled':true}


],'TransVirtualNumber':''}


4. It should look like this

{'Printers':[


{'PrinterName':'Canon MX920 series Printer WS','TransVirtualGuid':'abf1ecb1-dehd-4d25-a1d7-12dd94c6b5b2','PrinterEnabled':true},


{'PrinterName':'Your new printer name','TransVirtualGuid':'','PrinterEnabled':true}


],'TransVirtualNumber':''}


5. Close the 'PrintServer' utility using the Task Manager and then re-launch via the print server folder. The print dialogue box will appear, and you can select the new printer you want to add. Wait for the printout and complete Step 2 above to finalise authorisation.


Info
If, for any reason, your printer app needs restarting more than once throughout the day, there may be the ability to use Task Scheduler or a similar program to have the printer app automatically restart when required.
Typically, the printer app will go to sleep when the computer/location it has been installed on is shutdown/closed.
Task Scheduler within Windows offers the ability to create routine tasks for your computer, one of which could be to have the Transvirtual printer app restart.
Please note - whilst this is possible to implement, setup and configuration is done at your own discretion. Transvirtual is not able to assist with setting up your Task Scheduler/similar program to perform this action, as it would fall outside of Transvirtual's scope, but please note that something to this effect is likely possible and may assist.

NotesThe new printer name has been added, exactly as it is represented on your PC, and the long alphanumeric string has been removed
The syntax of this file is critical; ensure that there is a comma after the "}" bracket of the previous printer, and there will not be a comma at the end of the last printer.

COMMON ISSUES & TROUBLESHOOTING

CLOUD PRINT UTILITY

There may be times when the above doesn't quite work as expected.
Below are some of the more commonly seen 'problems' with possible suggestions on how to resolve.

Issue: The printer authorisation code is not printing

Resolution: If you have downloaded the printer app and the authorisation code for a printer you are attempting to set up has not printed out, you can find it under C Drive > Program Data > TransvirtualPrintServer > Temp from within your file explorer.
This is a hidden folder, though, so you'll need to type into the search bar at the top to locate the correct folder.
To begin the search for this folder, you will need to type in 'C:\ProgramData', which will allow you to move through the appropriate file path.
Here will be the relevant print job containing the authorisation code.

Failing this, you should be able to simply rename the printer itself from within the printer settings on your computer and then add it again (to the app) as if a new printer.
This effectively 'resets' the process.

Issue: The Printer App needs to be restarted
Resolution: To restart the application, navigate to Start -> All Programs -> Transvirtual Print Client -> Configuration and Status or search for Configuration and Status in your apps.

Right-click on the app and Run as Administrator. You will be prompted by Windows to allow the app Administrator Privileges.



Ensure the app is running and select restart, if the status is Not Running then select Start



Within a few minutes, your printer should begin working again.



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