Import Monitor/Alert
Import Monitor/Alert
To see the Import monitor page, go to Import/Export > Administration > Import/Monitor Alerts, the import Monitor page will display as shown below.
This page does as the name suggests, it allows you to monitor your imports and setup alerts should imports not be received into your account.
How to Setup/Use Import Monitor Page
The Import Monitor page divided in two sections; on the left side of the page, you can see Impot Monitor List and Right side you can see the alert details of the selected import list as shown below.
2. The alert section of Import Monitor list is further subdivided into different sections as described below.
1. Daily Period 1 Setup
In this section you can see there are 3 different fields as shown below.
a. The "Period 1 Start Time" field is used to indicate when you want the import monitor to start monitoring this import.
b. The "Period 1 End Time" field is used to indicate when you want the import monitor to stop monitoring this import.
b. The "Period 1 End Time" field is used to indicate when you want the import monitor to stop monitoring this import.
c. The "Period 1 Minimum Import Count" field is used to specify the number or count of imports you would normally expect during the times you have specified in the above two fields.
This section is essentially used to setup times that you want to monitor an import each day. So, if you would normally expect 5 consignment imports between midnight and 5pm each day, you would setup the start and end times as 12:01am and 5:00pm and the Import Count would be 5.
d. With these settings setup, you can setup alerts to notify you when the number of consignment imports in your system is less than the number you have stipulated as the expected normal here.
This section is essentially used to setup times that you want to monitor an import each day. So, if you would normally expect 5 consignment imports between midnight and 5pm each day, you would setup the start and end times as 12:01am and 5:00pm and the Import Count would be 5.
d. With these settings setup, you can setup alerts to notify you when the number of consignment imports in your system is less than the number you have stipulated as the expected normal here.
2. Daily Period 2 Setup (Optional)
a. In this section also you can see there are 3 different fields as shown below.
b. The function of this section is also same as described above, but here you can add an extra import window. This section would allow you to setup the 5-10pm window separately if required.
For example, you may normally get 5 import files between 12am and 5pm and 3 import files between 5pm and 10pm.
For example, you may normally get 5 import files between 12am and 5pm and 3 import files between 5pm and 10pm.
3. Other Settings
a. This section is where you can specify what will generate alerts as shown below.
b. In this section you have 3 different warning levels i.e., Level 1, Level 2 and Level 3.
c. Level 1 warning is based on the End Times you have setup in the Period 1 and Period 2 settings.
For example, if the end time is set as 5pm and you have the import count set to 5 and the imports you received total 4, the system would generate a Level 1 warning and would then send an email to the email address nominated under Other Settings "Email Address - Level 1 Warning".
d. Level 2 Trigger Mins After 1: This field is used to determine how long (in minutes) after a Level 1 warning has been generated, should a Level 2 warning be generated.
For example, if you had 30 minutes this would mean that 30 minutes after your level 1 warning, a Level 2 warning would be generated, and an email would be sent to the address you have listed in the above screenshot.
e. Level 3 Trigger Mins After 2: This field used to do the same thing as the describe in step d, to determine how long (in minutes) after a Level 2 warning has been generated, should the system create a Level 3 warning and then send an email to the address listed below.
Note: The question mark icon helpers, provide an explanation on what each field is used for or does.
4. Days of the week to Monitor.
a. This section is simply used to identify what days of the week you want the above settings to apply.
b. If you want to receive imports Monday to Friday, you will simply need to click on toggle button in Yes position from Monday thru Friday for this particular import rule as shown below.
b. If you want to receive imports Monday to Friday, you will simply need to click on toggle button in Yes position from Monday thru Friday for this particular import rule as shown below.
c. The bottom of the page gives you an overview for which Customer or Agent this import rule applies to, what type of import it is and any notes if required.
When do alerts appear in the Import Monitor?
For Consignment import types, a customer linked to an Import Rule will not appear in the Import Monitor unless they have imported a consignment file within the last 3 business days, and they don’t already have an Import Monitor record. Basically, for a customer to show in this page, an import needs to occur first.
For Photo/Image and Scan type imports, the system displays all records for all enabled/active import rules and new records are added provided they don't yet exist.
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