TransVirtual has a section called 'Flagged Comments' which is essentially an easy to read list of all consignments that have had comments made against them-via the Communication tab and been flagged.
1. Navigate to Home > Service Tickets > Flagged Comments. Here you will see a list of the consignments that have flagged comments against them:
Users using the updated 2022 menu should go to Transport > Administration > Flagged Comments
2. Click on a consignment the left and you will see all related information for that consignment appear on the right-hand side:
From here you can do a variety of things which include adding comments, creating a service ticket, clearing the flag or viewing the consignment. You can also use the 'Show Customer' or 'Show Agent/Supplier' toggles to display the comments to customers or agents if you wish to do so.
3. If the comment has been responded to and/or there is no longer any issue that needs attending to, you can use the clear flag button to remove the comment/consignment from this list.
Note: You can bulk clear flags by ticking the relevant boxes next to the consignments, and clicking the 'Clear Flags' button that appears: