Flagged Comments

Flagged Comments

SUMMARY / PURPOSE 

Use this article to view, respond to, and clear flagged comments on consignments.

This guide explains how to access the Flagged Comments list and manage comments that require attention.

OVERVIEW 

The Flagged Comments section displays a list of all consignments that have flagged comments.

A comment is flagged when:

  • A user adds a comment via the Communication tab and marks it as flagged
  • The comment requires follow-up or attention

Use this screen to:

  • Review all flagged comments in one location
  • Respond to comments
  • Clear flags once issues are resolved
  • Share comments with customers or agents

STEP-BY-STEP INSTRUCTIONS 

Step 1: Access Flagged Comments

Navigate to Transport > Administration > Flagged Comments



The Flagged Comments screen displays:

  

Step 2: View consignment details

  1. Click the consignment number or checkbox
  2. Consignment details appear on the right side of the screen

 

Step 3: Manage the flagged comment

From this screen you can:

  • Add new comments
  • Create a service ticket
  • Clear the flag
  • View the full consignment
  • Use the Show Customer toggle to display comments to customers
  • Use the Show Agent/Supplier toggle to display comments to agents or suppliers
 

Step 4: Clear a flag

  1. Click Clear Flag to remove the consignment from this list
  2. The consignment is removed from the Flagged Comments screen

NotesNOTE: You can clear bulk flags by ticking the relevant check boxes next to the consignments and clicking the Clear Flags button.

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