Transvirtual has a section called 'Flagged Comments' which is essentially an easy-to-read list of all consignments that have had comments made against them-via the Communication tab and been flagged.
Details
1. To navigate the flagged comments, On Transvirtual web app, go to Transport > Administration > Flagged Comments, the Flagged Comments Screen will come as shown below.
3. On Flagged comment screen, you can do a variety of things which include adding comments, creating a service ticket, clearing the flag or viewing the consignment. You can also use the 'Show Customer' or 'Show Agent/Supplier' toggles to display the comments to customers or agents if you wish to do so by clicking on appropriate button.
4. If the comment has been responded to and/or there is no longer any issue that needs attending to, you can use the clear flag button to remove the comment/consignment from this list by clicking on Clear Flag button as shown below.
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You can clear bulk flags by ticking the relevant check boxes next to the consignments and clicking the Clear Flags button.