Customer Service Ticket Categories

Customer Service Ticket Categories

Customer Service Ticket Categories

In the customer service tickets page you can see several different categories available such as Incorrect Address, Request for Change, Incorrect EDI Data etc.
There is however the ability to adjust these to be what your business specifically requires.

Step 1 

Go to Settings > Lists and Zones > Customer Service Ticket Category.
This will open up the correct page and display any defaults you currently have.

Step 2

Select the  button, this will allow you create a new category.
When you get the pop up, enter in the display value of the category and the issue group.
You can then refer to the right table when your new category is selected.
In this table you will see the fields you can edit.

Force Group Assignment - Here you can force the group of logins this category assigns to.
Default Add to Freight Report - Add this category to the Freight Report.
Internal Use Only - Only used for internal logins.


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