When are consignments charged?

When are consignments charged?

Rates Per Consignment 

The Base and Finance Modules in TransVirtual are charged per consignment that is created in your account. 

As long as you operate within our Fair Use policy linked in the footer of each page: 
We don't charge per item.
We don't charge per scan. 
We don't charge per POD. 
We don't charge per driver/user.
 
When a consignment is created in your account we begin accumulating costs immediately. Server resources are required to process the import file or facilitate the manual data entry, and ongoing storage costs begin immediately. You also have access to a range of other tools and features including GPS tracking, fleet management and much more that is independent of but included in the consignment charges. .   

A consignment was created in my account but we never saw the freight, why am I being charged?  

  1. One consignment might be created with a single item and you never send/receive the freight so nothing more happens.  
  2. Another might have many items, each with multiple scans, pickup and potentially multiple split delivery POD's, photos uploaded, and customer service tickets attached.
The resources required to create, process and store these two example consignments are very different, If we charged per scan or POD it would get very complicated very quickly so we try and keep things simple with a single charge per consignment that covers every eventuality. 

Someone sent me the wrong data, why am I being charged?  

When data is coming from an external source, we have no control over the quality or quantity that we receive. There is no realistic or affordable way for us to filter or check this data to ensure it meets your expectations. As mentioned above we begin accumulating costs from the moment the data is received, regardless of if you asked for it or not.  

You may feel it's unfair to be charged when its not your fault. We know how this feels as we are likewise powerless in these instances. If this happens, we are happy to provide assistance in identifying the source of the incorrect data so you can discuss with them directly options for recovering any costs involved.

If you are still concerned about any charge or have further questions please contact us to discuss them.  

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