Complete a Delivery QSG

Complete a Delivery QSG

Complete a Delivery [Android]

  1. From the mobile app home screen tap on the Delivery icon to view your run.
  2. To review the job details, tap the checkbox on the right.
  3. On the job screen:
    1. [Optional] Tap the Map icon to see the location and access turn by turn-by-turn directions.
    2. [Optional] Tap the Camera icon to take photos.
    3. [Optional] Perform item level barcode scans now (scan/volume button).
    4. [Optional] Tap and hold item rows to edit weight/dimensions. 
  4. Tap the Pen icon to move to the signature screen.
    1. [Optional] Tap and hold the displayed time to set/edit arrival time if different from signature time.
    2. [Optional] Tap the List icon to record the additional services.
  5. Enter the receiver's name. Previous receivers available to select from list (or skip to delivery issues section).
  6. Capture receiver's signature in the white box.
  7. Tap on Complete to finalise the job or Clear to redo previous step.

Delivery Issues [Android]

  1. If a delivery cannot be completed tap the Delivery Issues icon.
  2. There is a drop-down list Issues to select from:
    1. Complete (default option for deliveries)
    2. Rejected (receiver does not want to accept delivery) 
    3. Declined Reattempt (receiver not available, attempt another time)
    4. Card Left (no one there, leave a card to book in a redelivery or depot collect
    5. Left as Instructed (ATL. No one there but authority to leave)
    6. Short (will automatically display as required if scanning item level)
    7. Check Address (unable to find the receivers location)
    8. Closed (location is closed and no ATL)
  3. Add an optional comment or tap the Pen icon to return to the signature page.
  4. Tap Complete to finish.

Complete a Delivery [iOS]

  1. From the mobile app home screen, tap on the Delivery icon to view your run.
  2. To review the job details, tap on the Truck icon.
  3. On the job screen:
    1. [Optional] Tap the Barcode button to perform item level scans.
    2. [Optional] Tap the Weight icon to edit weight/dimensions.
    3. [Optional] Tap the Location icon to see the location and access turn by turn-by-turn directions.
    4. [Optional] Tap the Camera icon to take photos. 
  4. Tap the Sign and Deliver button to move to the signature screen.
    1. [Optional] Tap the displayed arrival time to set/edit arrival time if different from signature time.
    2. [Optional] Tap the $ icon to record additional services.
  5. Enter the receiver's name. Previous receivers available to select from list.
  6. Capture the receiver's signature in the white box.
  7. Now tap on Complete Delivery to finalise the job or Clear to redo previous step.

Delivery Issues [iOS]

  1. If a delivery can’t be completed tap on the Delivery Issues button.

  2. There is a drop-down list Issues to select from:

    1. Complete (default option for deliveries)
    2. Complete but Damage (the parcel is damaged)
    3. Signed on Paper (Due to some issue receiver unable to signed in the sign tab)
    4. Left as Instructed (ATL. No one there but authority to leave)
    5. Short (will automatically display as required if scanning item level)
    6. Rejected (receiver does not want to accept delivery)
    7. Card Left (no one there, leave a card to book in a redelivery or depot collect)
    8. No Parking
    9. Out of Time
    10. Check Address (unable to find the receivers location)
    11. Closed (location is closed and no ATL)
  3. Add an optional comment or tap the Sign and Complete Delivery icon to return to the signature page.
  4. Tap Complete to finish.


    • Related Articles

    • Complete a Pickup QSG

      Complete a Pickup [Android] 1. The driver will receive a notification to acknowledge receipt of the job. 2. Pickup job(s) are added to their run (delivery screen) and the driver can update order as required. 3. To review the job details, tap the ...

    • Job Creation - Online Portal QSG

      Create Consignment for Pickup Minimum desirable steps/information 1. To create a consignment, on TMS web portal go to Home > Consignment, consignment page will open, now click on the Create Consignments button, the consignment creation page will ...

    • Load vehicle by scanning QSG

      Load vehicle with item scanning [Android] In the TMS mobile app home screen, tap on the Load icon to open the load screen. Scan the label barcodes. Use the scan button (laser scanners) or the volume buttons (phone) When all the barcodes for a ...

    • Depot In Scanning + Scan Manifest Creation QSG

      Setup may be required Download mobile app via Google Play/App Store. Users will require login credentials that can be created via the website. Transport > Configuration and Setup > Card Files > Staff (Users) Tab Optional Scan tags are configured via ...

    • Introduction to Quick Start Guide (QSG)

      Quick Start Guides list simple steps to complete common tasks. Choose the relevant guides to compile a basic user manual. Great for training or ensuring your best practice is implemented and maintained. Skip/delete optional steps from the QSG to keep ...